Frequently Asked Questions
Product & Orders
Our jewelry is primarily made of a sustainable brass alloy, carefully selected for sustainability and skin-friendliness. We use a unique emission-free gold coating that not only ensures durability but also boasts zero emissions, making it environmentally friendly. We also use a 1 micron 18K gold plating and rhodium plating in our collections, based on design and functionality.
We use a variety of stones, both synthetic as well as organic and semi precious, in our collections. We make this decision based on a variety of factors including availability, durability and sustainability.
Our first collection, Mitra, features synthetic pearls—chosen for their durability, sustainability, and versatility. Unlike natural pearls, they resist damage, require less care, and are produced without harming marine ecosystems. Their consistent quality and wide availability also offer creative freedom, allowing us to explore unique colors, shapes, and finishes not found in nature.
We use sustainable materials and manufacturing methods to reduce our environmental impact. We also prioritize ethical and fair labor practices in our production process.
Some of our jewelry is adjustable, and some are not. Please refer to the product description for information on the adjustability of a specific piece.
All our pieces are handcrafted by skilled artisans in India, using sustainable methods and ethically sourced materials.
Our pieces are made with a sustainable brass alloy or recycled brass, and are lead and cadmium-free. Also, all our coatings are nickel-free making them safe for sensitive skin.
Our rings are adjustable to ensure a comfortable fit. Specific sizing guidance is also available on each product page.
At this time, we don’t offer customization. However, stay tuned—it's something we're exploring for the future.
In some cases, yes. Sign up for back-in-stock alerts on the product page or subscribe to our newsletter for updates.
We are committed to empowering underprivileged women through fair labor practices and by supporting their education and skill development. A portion of our profits is also donated to organizations that support women's empowerment.
All Ashavri jewelry is handcrafted and stamped with our logo.
Shipping & Delivery
We offer free ground shipping for orders over 100.
Ground shipping usually takes 5–7 business days. Expedited options are available at checkout.
Currently, we ship to all 50 U.S. states, District of Columbia and Canada.
But do send us an email if you really want to get your hands on a piece! We will do our best to get it to you.
Very soon, global shipping will be made available!
Absolutely. Once your order ships, you’ll receive a tracking link via email.
Please contact us at email@ashavri.com, and we’ll work with the carrier to resolve the issue promptly.
Returns & Exchanges
We accept returns within 7 days of delivery. Please see the shipping and returns policy for more detailed information.
Please send us a note at email@ashavri.com with your order number and reason for return. We’ll guide you through the process.
While we don’t offer direct exchanges, you can return the item for a refund and place a new order.
Jewelry Care
To maximize the life of your Ashavri pieces and prevent them from tarnishing, we recommend storing them in an airtight plastic ziploc or pouch, cleaning them gently with the cloth provided and avoiding contact with water, perfumes, sprays, chemicals and moisture.
Our jewelry is designed to be versatile, durable and suitable for daily wear. However, we recommend avoiding contact with water, perfumes, sprays, chemicals and moisture. We also suggest removing it before bedtime.
Other Questions
You can reach us anytime at email@ashavri.com or through our Contact Page. We typically respond within one business day.